Help Desk Technician
Dugway, UT
Full Time
Entry Level
Job Summary:
DT Professional Services is seeking a Help Desk Technician in a hybrid capacity in Dugway, UT. The ideal candidate will be supporting the U.S. Army—Dugway Proving Ground Data Management Division (DMD) IT Support Contract.
Responsibilities:
- Log all requests for assistance, upon notification, and track solutions in the Help Desk Ticketing system
- Perform Tier II/III (direct user support) for WDTC DREN/SDREN core services for Test Mission Support System (TMSS) network supporting DoD customers
- Troubleshoot various IT-related issues (i.e., computer, network, printer, etc.)
- Perform service desk duties as defined by current Information Technologies Infrastructure Library (ITIL) processes
- Support technologies, to include operating systems, servers and software applications issues, resolve and implement solutions
- Patch and comply with Defense Information Systems Agency (DISA) standards
- Perform imaging on new and transferred computers, in accordance with DISA Secure Host Baseline (SHB) policies
- Perform system builds on computers using the system image library, as required IAW DMD prioritization based on the test center’s requirements for testing
- Provide user account support to include: creating, updating, disabling/deleting, and resetting accounts in Active Directory (AD)
- Perform data recovery from backups and from damaged data storage devices
- Install and configure printer drivers on workstations and laptops
Basic Qualifications:
- Ability to obtain and maintain a DoD Secret Clearance
- 1 year of experience in a Help Desk/IT environment or 4-year college degree, in lieu of professional experience
- High School Diploma
- Knowledge in the following areas: MS Windows 10, Computer troubleshooting & repair
- Current certification in one of the following: Security+ CE (preferable), SSCP, CCNA-Security, CISSP (or Associate), CISA, GCIH, GCED, CASP CE, CAP
- Current certificate of training in one of the following: A+ (preferable), MCSA, MCSE, RHCSA, Linux+
Preferred Qualifications:
- Associates Degree in any IT field
- Experience working on a military installation/contract
The compensation range for this position: $35,000 - $50,000 annually.
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